[Solved] What is the best way to handle exceptions in quick replies


#1

Hi! Can someone please recommend or suggest the best way how can i handle exceptions in quick replies. There must be an “error message” if the user type random words. Also, these exception handling must be dynamic since the choices are taken from a JSON.


#2

Hi @Francis_Earl_S_Fojas,

Quick-replies has a very special behavior. The content is transient and all options goes after a user input.
My suggest for this situation is create an Execute Script action to analyse the user input and check if the value is different than all possible options. If script analyses a wrong result you may change the user for a specifc block.