[Solved] How can an user close a desk ticket


I could not find how a user can close a ticket in the chat. Is there a keyword or anything?

I have found an answer in the doc using the SDK but I am unable to add actions to the block to use that.

Thank you

Hi @Nicolas_Gandar,

There isn’t an easy way to close the ticket as a user in Builder (e.g using a Keyword).
You must analyse the chat messages and when you decide send a request to BLiP’s API to close the ticket.

If you use Builder a suggest you to handle any message through Webhook and when you realize that the ticket should be closed you just send a command to BLiP’s API.

The request and some samples are presented below.